Contact CrunchyPic
Questions, feedback, or a bug to report? We'd love to hear from you.
Email us
The fastest way to reach us is by email:
We usually reply within 1–2 business days.
What to contact us about
Every message is read by a human — there is no support bot here. These are the things we can actually help with:
- Bug reports. A tool misbehaving, a download that fails, a page that looks broken on your phone. Tell us which tool, which browser and device, and what you uploaded — the more detail, the faster we can reproduce and fix it.
- Tool requests. Missing a tool you need? Reader requests genuinely shape what gets built next — recent additions like the favicon generator and photo filters started as "it would be great if…" emails.
- Feedback. Something confusing, a wording that misled you, a feature that almost does what you need. Honest criticism is the most useful kind.
- Business and partnership inquiries. Licensing questions, embedding a tool, or featuring CrunchyPic somewhere — happy to talk.
- Content issues. If you believe something on this site infringes your rights or shouldn't be here, email us with details and a link to the page, and we will look into it promptly.
- Press. Writing about free privacy-friendly tools? We can provide background on how the client-side processing works.
Before you email — quick answers
A few questions come up often enough that they're worth answering here:
- Is CrunchyPic really free? Yes. Every tool is free to use, with no signup and no watermark added to your images.
- Can you see the images I process? No. Every tool runs 100% in your browser — your files never reach our servers, so there is nothing for us to see, store, or recover.
- Can you recover a file I processed? Unfortunately not, for the same reason: since nothing is uploaded, we have no copy. Your downloads are yours to keep — save them somewhere safe.
- Do you offer an API or bulk server-side processing? Not currently. CrunchyPic is a set of browser-based tools for individuals, not a processing service.
- Why doesn't a tool work in my old browser? The tools rely on modern browser features (Canvas, File API, current image encoders). Updating to the latest version of Chrome, Edge, Firefox or Safari fixes the vast majority of issues.
- Is my data private? Yes — see our short, plain-language Privacy Policy. Images stay on your device; analytics are aggregate: Cloudflare Web Analytics (cookie-free) plus Google Analytics 4, which sets first-party cookies.
Reporting a bug
Because every CrunchyPic tool runs 100% in your browser, we can't see your images — which also means we need a little detail to help. Please include:
- Which tool you were using (e.g. Image Compressor, PNG to JPG)
- Your browser and device (e.g. Chrome on Windows, Safari on iPhone)
- The image format you uploaded (JPG, PNG, WebP…)
- What happened vs. what you expected
- A screenshot of any error message, if one appeared
A good bug report takes two minutes to write and often lets us fix the issue the same day. A report that just says "it doesn't work" usually needs a round of follow-up questions first — the checklist above skips that round.
What happens after you email
Your message lands directly in our inbox — no ticketing system, no auto-responder maze. We read everything, usually within 1–2 business days. Bug reports get first priority, then tool requests, then everything else. If we fix something because of your report, we'll let you know. If we build a tool you suggested, even better.
One honest note: CrunchyPic is a small, independent project, so replies come from the person who actually builds the tools — which means thoughtful answers, but occasionally a slower reply during busy stretches. We'd rather give you a real answer in three days than a canned one in three minutes.